Guidance

Passport cancellations: malicious lost and stolen reports

Guidance for staff on how to deal with malicious lost and stolen passport reports.

From:: HM Passport Office
Published: 30 March 2021
Last updated: 29 September 2022 — See all updates

Documents

Passport cancellations: malicious lost and stolen reports (accessible)

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Passport cancellations: malicious lost and stolen reports

PDF, 234 KB, 11 pages

Details

This guidance tells HM Passport Office staff how to deal with customer queries, when a malicious report has resulted in the cancellation of a passport (from a loss report).

Published 30 March 2021
Last updated 29 September 2022 + show all updates

29 September 2022
Accessible version added.
30 March 2021
First published.

Update history

2026-02-25 16:08
This guidance has been updated in the section Examiner decides LS report was made maliciously, to change references from Child Protection and Safeguarding team (CPST) to Public Protection Specialist Safeguarding team (PP SST), following a team name change.

2025-10-24 16:33
Guidance updated as detailed in the ‘about’ section.

2025-03-05 11:59
This guidance has been updated to remove guidance telling customers the Intelligence Development Team would report a malicious passport to the police.

2022-11-11 11:09
Updated guidance published.

2022-09-29 14:07
Accessible version added.