Guidance

Malicious reports of lost and stolen passports: caseworker guidance

Tells HM Passport Office staff how to deal with malicious lost and stolen passport reports.

From:
HM Passport Office
Published
30 March 2021
Last updated
2425 OctoberFebruary 20252026 — See all updates

Documents

Passport cancellations: malicious lost and stolen reports

HTMLPDF, 193 KB, 15 pages

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Details

This guidance tells HM Passport Office staff how to deal with customer queries, when a malicious report has resulted in the cancellation of a passport (from a loss report).

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Updates to this page

Published 30 March 2021
Last updated 2425 OctoberFebruary 20252026 + show all updates

  1. This guidance has been updated in the section Examiner decides LS report was made maliciously, to change references from Child Protection and Safeguarding team (CPST) to Public Protection Specialist Safeguarding team (PP SST), following a team name change.

  2. Guidance updated as detailed in the 'about' section.

  3. Guidance updated as detailed in 'About' section.

  4. This guidance has been updated to remove guidance telling customers the Intelligence Development Team would report a malicious passport to the police.

  5. Updated guidance published.

  6. Accessible version added.

  7. First published.

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