PassportMalicious cancellations:reports maliciousof lost and stolen reportspassports: caseworker guidance
GuidanceTells forHM staffPassport onOffice staff how to deal with malicious lost and stolen passport reports.
Documents
Details
This guidance tells HM Passport Office staff how to deal with customer queries, when a malicious report has resulted in the cancellation of a passport (from a loss report).
Last updated
-
Updated guidance published.
-
Accessible version added.
-
First published.
Update history
2026-02-25 16:08
This guidance has been updated in the section Examiner decides LS report was made maliciously, to change references from Child Protection and Safeguarding team (CPST) to Public Protection Specialist Safeguarding team (PP SST), following a team name change.
2025-10-24 16:33
Guidance updated as detailed in the ‘about’ section.
2025-03-05 11:59
This guidance has been updated to remove guidance telling customers the Intelligence Development Team would report a malicious passport to the police.
2022-11-11 11:09
Updated guidance published.
2022-09-29 14:07
Accessible version added.