Malicious reports of lost and stolen passports: caseworker guidance
Tells HM Passport Office staff how to deal with malicious lost and stolen passport reports.
Documents
Details
This guidance tells HM Passport Office staff how to deal with customer queries, when a malicious report has resulted in the cancellation of a passport (from a loss report).
Updates to this page
Last updated
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Guidance updated as detailed in 'About' section.
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This guidance has been updated to remove guidance telling customers the Intelligence Development Team would report a malicious passport to the police.
Update history
2026-02-25 16:08
This guidance has been updated in the section Examiner decides LS report was made maliciously, to change references from Child Protection and Safeguarding team (CPST) to Public Protection Specialist Safeguarding team (PP SST), following a team name change.
2025-10-24 16:33
Guidance updated as detailed in the ‘about’ section.
2025-03-05 11:59
This guidance has been updated to remove guidance telling customers the Intelligence Development Team would report a malicious passport to the police.
2022-11-11 11:09
Updated guidance published.
2022-09-29 14:07
Accessible version added.