Guidance

Passport fees: caseworker guidance

Tells HM Passport Office staff about fees for passport service types, information on fee increases and the circumstances in which a refund may be granted.

From:
HM Passport Office
Published
13 January 2012
Last updated
924 MarchMay 2023 — See all updates

Documents

Passport fees (accessible)

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Passport fees

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Details

This guidance also tells staff how to:

  • check a passport application fee
  • process a customer payment
  • process a free of charge (‘gratis’) passport application
  • do an upgrade
  • do a refund
  • reallocate fees
  • deal with non-payment and underpayment of fees
  • deal with delivery fees
  • deal with fee queries from customers
  • deal with subject access requests
Published 13 January 2012
Last updated 924 MarchMay 2023 + show all updates

  1. Version 31.0 of the guidance has been published - a list of changes from the last version are in the document.

  2. Updated guidance with the new address for the Peterborough Searching team, and the passport fees effective from 2 February 2023.

  3. Updated guidance published.

  4. Accessible version added.

  5. Updated guidance.

  6. First published.