Original document : https://www.gov.uk/government/publications/application-fees-and-refunds

Change description : 2025-05-09 16:17:00: Guidance updated to remove references to the Application Management System (AMS) and tell examiners we do not charge any additional delivery fees if documents are being returned during an application to the customer or after an application is completed to a third party. [Guidance and regulation]

Showing diff : 2025-04-09 23:01:06.522283832 +00:00..2025-05-09 15:18:38.796359184 +00:00

GuidanceCollection

HM Passport fees:Office: caseworkerpassports guidancepolicy

TellsPassports HMpolicy Passport Office staff about fees for passport service types, information on fee increases and the circumstances in which a refund may be granted.publications.

From:
HM Passport Office
Published
137 JanuaryFebruary 2012
Last updated
94 MayMarch 2025 — See all updates

Information and guidance on HM Passport Office passport policy.

Documents

Details

  • Guidance
  • Authorisation and consent: checking evidence and recording decisions

    • This

    • Guidance
  • Authorisation guidanceand alsoconsent: tellsconsent staffto howdisclose to:

    • Guidance
  • Authorisation and consent: delivery and collection
    • Guidance
  • Authorisation and consent: needed to issue a passport
    • process
    • Guidance
  • Authorisation aand customerconsent: paymentwhat it is and who can provide it
    • process
    • Guidance
  • Balance aof freeprobabilities: caseworker guidance
    • Guidance
  • Birth registration: caseworker guidance
    • Guidance
  • Braille stickers: caseworker guidance
    • Guidance
  • British citizenship: caseworker guidance
    • Guidance
  • British national (overseas) passport processing: caseworker guidance
    • Guidance
  • British overseas citizen passports: caseworker guidance
    • Guidance
  • British overseas territories citizens: caseworker guidance
    • Guidance
  • British protected persons: caseworker guidance
    • Guidance
  • British subject status: caseworker guidance
    • Guidance
  • Cancelling British passports: caseworker guidance
    • Guidance
  • Cancelling passports: non-payment of chargechild (‘gratis’)maintenance: caseworker guidance
    • Guidance
  • Change of name passport applicationapplications: caseworker guidance
    • do
    • Guidance
  • Collecting anpassports upgradeand documents at the counter: caseworker guidance
    • do
    • Guidance
  • Collective passport: caseworker guidance
    • Guidance
  • Checking a refundsignature is genuine: caseworker guidance
    • reallocate
    • Guidance
  • Compensation: feescaseworker guidance
    • deal
    • Guidance
  • Complaints: MP enquiries: caseworker guidance
    • Guidance
  • Concessionary passports: caseworker guidance
    • Guidance
  • Confirming consent from third parties: caseworker guidance
    • Guidance
  • Confirming identity checks
    • Guidance
  • Confirming ID: referees
    • Guidance
  • Copyright and trademarks: caseworker guidance
    • Guidance
  • Crisis situations, supporting our customers: caseworker guidance
    • Guidance
  • Customer conduct: caseworker guidance
    • Guidance
  • Customer queries about foreign travel: caseworker guidance
    • Guidance
  • Customers who are unable to sign their passport: caseworker guidance
    • Guidance
  • Damaged British passports: caseworker guidance
    • Guidance
  • Date of birth: caseworker guidance
    • Guidance
  • Dealing with non-paymentcustomer documents: caseworker guidance
    • Guidance
  • Deceased person's passport: caseworker guidance
    • Guidance
  • Decide if an application is a UK or overseas submission: caseworker guidance
    • Guidance
  • Definition of 'the customer': caseworker guidance
    • Guidance
  • Delivery addresses for passports and underpaymentdocuments: caseworker guidance
    • Guidance
  • Digital Customer Services: caseworker guidance
    • Guidance
  • Digital premium service application: caseworker guidance
    • Guidance
  • Diplomatic and official service applicants: caseworker guidance
    • Guidance
  • DNA testing for British passport applications: caseworker guidance
    • Guidance
  • Document storage, retention and destruction: caseworker guidance
    • Guidance
  • Dual nationality: caseworker guidance
    • Guidance
  • EU Settlement Scheme: passport staff guidance
    • Guidance
  • Expedited service: caseworker guidance
    • Guidance
  • Freedom of feesInformation (FOI) requests: caseworker guidance
    • Guidance
  • Gender recognition: caseworker guidance
    • Guidance
  • HM Armed Forces passport applications: caseworker guidance
    • Guidance
  • HMPO names policy: caseworker guidance
    • Guidance
  • Home Office issued documents: caseworker guidance
    • Guidance
  • Home Office status letters: caseworker guidance
    • Guidance
  • How to correct errors on passports: caseworker guidance
    • Guidance
  • How to deal with deliverycustomers feesof different ages: caseworker guidance
    • deal
    • Guidance
  • How to show uncommon names in passports: caseworker guidance
    • Guidance
  • How we communicate with feecustomers: queriescaseworker fromguidance
    • Guidance
  • Interview process: caseworker guidance
    • Guidance
  • Knowledge Base: caseworker guidance
    • Guidance
  • Knowledge Base profiles: A to B
    • Collection
  • Knowledge Base profiles: C to F
    • Collection
  • Knowledge Base profiles: G to L
    • Collection
  • Knowledge Base profiles: M to P
    • Collection
  • Knowledge Base profiles: Q to S
    • Collection
  • Knowledge Base profiles: T to Z
    • Collection
  • Legitimacy and domicile: caseworker guidance
    • Guidance
  • Local Services, how a customer applies: caseworker guidance
    • Guidance
  • Lost or damaged documents: caseworker guidance
    • Guidance
  • LSR: replacing lost, stolen and recovered passports
    • Guidance
  • Lost, stolen and recovered passports: LSR team
    • Guidance
  • Malicious reports of lost and stolen passports: caseworker guidance
    • Guidance
  • Name related case notes: caseworker guidance
    • Guidance
  • Names: aligning names on foreign documents: caseworker guidance
    • Guidance
  • Names: evidence to change a name: caseworker guidance
    • Guidance
  • Names that cannot be used in passports: caseworker guidance
    • Guidance
  • Naturalisation and registration certificates: caseworker guidance
    • Guidance
  • Observations in passports: caseworker guidance
    • Guidance
  • Old blue (hardback style) passports: caseworker guidance
    • Guidance
  • Parental responsibility: birth parents, adoption and surrogacy: caseworker guidance
    • Guidance
  • Parental responsibility: children in care of the local authority: caseworker guidance
    • Guidance
  • Parental responsibility: court orders, testamentary guardians and loco parentis: caseworker guidance
    • Guidance
  • Parental responsibility: what it is and how we check for it: caseworker guidance
    • Guidance
  • Parents and grandparents, why we need their details: caseworker guidance
    • Guidance
  • Passport fees: caseworker guidance
    • Guidance
  • Passport litigation: caseworker guidance
    • Guidance
  • Passport printing: caseworker guidance
    • Guidance
  • Photo standards: caseworker guidance
    • Guidance
  • Place and country of birth: caseworker guidance
    • Guidance
  • Post Office Check & Send service: caseworker guidance
    • Guidance
  • Prisoners: caseworker guidance
    • Guidance
  • Recording decisions, case notes and passport notes: caseworker guidance
    • Guidance
  • Reimbursing out-of-pocket expenses: caseworker guidance
    • Guidance
  • Restricted validity passports: caseworker guidance
    • Guidance
  • Right of Abode certificates: caseworker guidance
    • Guidance
  • Royal Prerogative: caseworker guidance
    • Guidance
  • Safeguarding and consent issues: caseworker guidance
    • Guidance
  • Signatures that do not match a customer's name: caseworker guidance
    • Guidance
  • Specimen passports: caseworker guidance
    • Guidance
  • Suicide and self-harm: supporting vulnerable customers
    • Guidance
  • Supporting documents not available: caseworker guidance
    • Guidance
  • Surrogacy: caseworker guidance
    • Guidance
  • The names we use in passports: caseworker guidance
    • Guidance
  • Tiered application service: caseworker guidance
    • Guidance
  • Titles: caseworker guidance
    • Guidance
  • Travel documents issued by UK government offices: caseworker guidance
    • Guidance
  • Treaty rights: caseworker guidance
    • Guidance
  • Types of British passports: caseworker guidance
    • Guidance
  • UK immigration permissions: caseworker guidance
    • Guidance
  • Urgent government business or compassionate travel: caseworker guidance
    • Guidance
  • Urgent government business or compassionate reasons: how to deal with subjectrequests
    • Guidance
  • Urgent government business or compassionate reasons: processing the application
    • Guidance
  • Vulnerability considerations: caseworker guidance
  • Welsh language: caseworker guidance
  • Windrush passport applications and questions: caseworker guidance
  • Withdrawing passport applications: caseworker guidance
  • Withdrawing passports and passport facilities: caseworker guidance

    • Updates to this page

    Published 137 JanuaryFebruary 2012
    Last updated 94 MayMarch 2025 + show all updates

    2. Added the Applicationdocuments ManagementUrgent Systemgovernment (AMS)business or compassionate reasons: how to deal with requests and tellUrgent examinersgovernment webusiness door notcompassionate chargereasons: anyprocessing additionalthe deliveryapplication.

    3. Guidance documentson areconfirming beingidentity returnedchecks duringadded.

    4. Added caseworker guidance about: Complaints: MP enquiries, Definition of "the customer", How to deal with customers of different ages, Passport litigation and Right of Abode certificates.

    5. Added link to Knowledge Base profiles for countries and territories beginning with the customerletters orG afterto anL applicationand isthose completedbeginning with Q to aS.

    6. Added 4 caseworker guides: 'Confirming consent from third party.parties', 'Local Services, how a customer applies', 'Parents and grandparents, why we need their details' and 'UK immigration permissions'.

    8. Added surrogacy caseworker guidance.

    9. Four new pieces of caseworker guidance about parental responsibility have been added.

    10. Added new guidance on Authorisation and consent.

    11. EU Settlement Scheme: passport staff guidance has been added.

    12. Added guidance on copyright and trademarks and on customer queries about foreign travel.

    13. Added guidance on assisted reproduction.

    14. Added guidance on braille stickers.

    15. Added 'suicide and self-harm: supporting vulnerable customers'.

    16. Added links to Knowledge Base profiles.

    17. Added updated information on specimen passports, HMPO names policy, names we use in passports, name related case notes, how to show theuncommon newnames in passports, and signatures that do not match a customer's name.

    18. Added Knowledge Base: caseworker guidance.

    19. Added British Citizenship guidance.

    20. Withdrawing passports and passport feesfacilities effectivecaseworker fromguidance 10added.

    21. Added new guidance on birth registrations.

    23. Added new passportguidance feeson effectivedealing fromwith 11customer Aprildocuments.

    24. Added new guidance on naturalisation and registration certificates.

    26. Guidance on authorisation and consent published.

    27. Added guidance hason beenDeceased publishedperson's -passport.

    28. Added a listnew version of changesthe fromLegitimacy theand lastdomicile versiondocument.

    29. Guidance added on 'Interviews: overview of the document.interview process' and 'Digital premium service: how a customer applies'.

    31. UpdatedNew tiered application service: the service levels we provide, Home Office issued documents and Travel documents issued by UK government offices staff guidance added.

    32. New British overseas territories citizens guidance added.

    33. New British national (overseas) passport processing added.

    34. Removed link to guidance on 'Counter services and upgrades' as it is now out of date.

    35. New 'How we communicate with thecustomers' staff guidance added.

    36. Added new addressguidance: "Urgent government business or compassionate travel".

    37. Added new guidance: "Delivery addresses for thepassports Peterboroughand Searchingdocuments" team,and "British overseas citizen passports". The following guidance is out of date and thehas been removed: "Passports: marriage guidance", "General information and application types", "Civil partnership", "Children's applications", "Posting passports and documents".

    38. Added new British protected persons, British subject status, passport feesprinting effectiveand fromcollective 2passport Februaryguidance.

    39. Added documents: "Digital referee: how to examine" and "Recording decisions, case notes and passport notes".

    41. New date of birth and place and country of birth guidance which replaces the date and place of birth guidance.

    42. New guidance on DNA testing for British passport applications added.

    43. UpdatedNew 'Confirming identity: checking a signature is genuine' and 'Crisis situations: supporting our customers' guidance published.added.

    45. Added guidance on 'Types of British passports'.

    46. AccessibleNew versiondiplomatic and official service: passports and observations and how to decide if an application is a UK or overseas submission added.

    48. Added guidance on 'Names: aligning names on foreign documents', 'Names: evidence to change a name', 'Names: change of name passport applications' and 'Cancelling passports: non-payment of child maintenance'.

    49. Added 'Safeguarding: consent issues' guidance.

    51. Added concessionary passports guidance.

    52. Added link to new guidance on reimbursing out of pocket expenses.

    53. Additional passports guidance added.

    54. HM Forces applications document updated.

    55. Guidance on posting methods for passports and documents added.

    56. First published.

    Sign up for emails or print this page

    Contents

    Update history

    2025-05-09 16:17
    Guidance updated to remove references to the Application Management System (AMS) and tell examiners we do not charge any additional delivery fees if documents are being returned during an application to the customer or after an application is completed to a third party.

    2025-04-10 00:01
    This guidance has been updated to show the new passport fees effective from 10 April 2025.

    2024-04-11 12:54
    Updated to show the new passport fees effective from 11 April 2024.

    2023-05-24 17:09
    Version 31.0 of the guidance has been published – a list of changes from the last version are in the document.

    2023-03-09 16:43
    Updated guidance with the new address for the Peterborough Searching team, and the passport fees effective from 2 February 2023.

    2022-10-19 15:16
    Updated guidance published.

    2022-09-29 14:11
    Accessible version added.