Original document : https://www.gov.uk/government/publications/application-fees-and-refunds

Change description : 2024-04-11 12:54:00: Updated to show the new passport fees effective from 11 April 2024. [Guidance and regulation]

Showing diff : 2023-05-24 16:09:29.174243656 +00:00..2024-04-11 11:54:23.890737215 +00:00

GuidanceCollection

HM Passport fees:Office: caseworkerpassports guidancepolicy

TellsPassports HMpolicy Passport Office staff about fees for passport service types, information on fee increases and the circumstances in which a refund may be granted.publications.

From:
HM Passport Office
Published
137 JanuaryFebruary 2012
Last updated
2421 MayMarch 20232024 — See all updates

Information and guidance on HM Passport Office passport policy.

Documents

  • Guidance
  • Authorisation and consent: checking evidence and recording decisions

    Passport
    • Guidance

  • Authorisation and consent: consent to disclose information

    PDF,

    • Guidance
  • Authorisation 67and pages

    consent: delivery and collection
    • Guidance

    This

  • Authorisation fileand mayconsent: notneeded beto suitableissue fora userspassport
    • Guidance
  • Authorisation and consent: what it is and who can provide it
    • Guidance
  • Balance of assistiveprobabilities: technology.

    caseworker guidance
    • Guidance
    • Request
  • Birth anregistration: accessiblecaseworker format. guidance
    If
    • Guidance
  • Braille assistivestickers: technologycaseworker (suchguidance
    • Guidance
  • British screencitizenship: reader)caseworker guidance
    • Guidance
  • British national (overseas) passport processing: caseworker guidance
    • Guidance
  • British overseas citizen passports: caseworker guidance
    • Guidance
  • British overseas territories citizens: caseworker guidance
    • Guidance
  • British protected persons: caseworker guidance
    • Guidance
  • British subject status: caseworker guidance
    • Guidance
  • Cancelling British passports: caseworker guidance
    • Guidance
  • Cancelling passports: non-payment of child maintenance: caseworker guidance
    • Guidance
  • Change of name passport applications: caseworker guidance
    • Guidance
  • Collecting passports and needdocuments at the counter: caseworker guidance
    • Guidance
  • Collective passport: caseworker guidance
    • Guidance
  • Checking a signature is genuine: caseworker guidance version
    • Guidance
  • Compensation: caseworker guidance
    • Guidance
  • Complaints: MP enquiries: caseworker guidance
    • Guidance
  • Concessionary passports: caseworker guidance
    • Guidance
  • Confirming consent from third parties: caseworker guidance
    • Guidance
  • Confirming ID: referees
    • Guidance
  • Copyright and trademarks: caseworker guidance
    • Guidance
  • Crisis situations, supporting our customers: caseworker guidance
    • Guidance
  • Customer conduct: caseworker guidance
    • Guidance
  • Customer queries about foreign travel: caseworker guidance
    • Guidance
  • Customers who are unable to sign their passport: caseworker guidance
    • Guidance
  • Damaged British passports: caseworker guidance
    • Guidance
  • Date of thisbirth: documentcaseworker inguidance
    • Guidance
  • Dealing with customer documents: caseworker guidance
    • Guidance
  • Deceased person's passport: caseworker guidance
    • Guidance
  • Decide if an application is a moreUK accessibleor format,overseas pleasesubmission: emailcaseworker alternativeformats@homeoffice.gov.ukguidance. Please
    • Guidance
  • Definition whatof format'the youcustomer': need.caseworker Itguidance
    • Guidance
  • Delivery usaddresses iffor youpassports sayand whatdocuments: assistivecaseworker technologyguidance
    • Guidance
  • Digital Customer Services: caseworker guidance
    • Guidance
  • Digital premium service application: caseworker guidance
    • Guidance
  • Diplomatic and official service applicants: caseworker guidance
  • Guidance
  • DNA testing for British passport applications: caseworker guidance

    • Details

    • This

    • Guidance
  • Dual nationality: caseworker guidance
    • Guidance
  • EU Settlement Scheme: passport staff howguidance
  • Withdrawing passport applications: caseworker guidance
  • Withdrawing passports and passport facilities: caseworker guidance
    • Published 137 JanuaryFebruary 2012
    Last updated 2421 MayMarch 20232024 + show all updates

    2. Added link to Knowledge Base profiles for countries and territories beginning with the letters G to L and those beginning with Q to S.

    3. Added 4 caseworker guides: 'Confirming consent from third parties', 'Local Services, how a customer applies', 'Parents and grandparents, why we need their details' and 'UK immigration permissions'.

    4. Added 'Old blue (hardback style) passports: caseworker guidance'.

    5. Added surrogacy caseworker guidance.

    6. Four new pieces of caseworker guidance about parental responsibility have been added.

    7. Added new guidance on Authorisation and consent.

    8. EU Settlement Scheme: passport staff guidance has been publishedadded.

    9. Added listguidance ofon changescopyright fromand thetrademarks lastand versionon arecustomer queries about foreign travel.

    10. Added guidance on assisted reproduction.

    11. Added guidance on braille stickers.

    12. Added 'suicide and self-harm: supporting vulnerable customers'.

    13. Added links to Knowledge Base profiles.

    14. Added updated information on specimen passports, HMPO names policy, names we use in thepassports, document.name related case notes, how to show uncommon names in passports, and signatures that do not match a customer's name.

    16. Added British Citizenship guidance.

    17. Withdrawing passports and passport facilities caseworker guidance withadded.

    18. Added new addressguidance foron thebirth Peterboroughregistrations.

    19. Guidance on vulnerability considerations, Windrush applications and thewithdrawing passportapplications feesadded.

    20. Added new guidance on dealing with customer documents.

    21. Added new guidance on naturalisation and registration certificates.

    22. Guidance on customers who are unable to sign their passports published.

    23. Guidance on authorisation and consent published.

    26. Guidance added on 'Interviews: overview of the interview process' and 'Digital premium service: how a customer applies'.

    27. Added guidance on Home Office issued documents.

    28. New tiered application service: the service levels we provide, Home Office issued documents and Travel documents issued by UK government offices staff guidance added.

    30. New British national (overseas) passport processing added.

    31. Removed link to guidance on 'Counter services and upgrades' as it is now out of date.

    32. New 'How we communicate with customers' staff guidance added.

    33. Added new guidance: "Urgent government business or compassionate travel".

    34. UpdatedAdded new guidance: "Delivery addresses for passports and documents" and "British overseas citizen passports". The following guidance is out of date and has been removed: "Passports: marriage guidance", "General information and application types", "Civil partnership", "Children's applications", "Posting passports and documents".

    35. Added new British protected persons, British subject status, passport printing and collective passport guidance.

    37. Added new publication: "confirming identity: countersignatory and digital referees".

    38. New date of birth and place and country of birth guidance which replaces the date and place of birth guidance.

    39. New guidance on DNA testing for British passport applications added.

    40. New 'Confirming identity: checking a signature is genuine' and 'Crisis situations: supporting our customers' guidance added.

    41. New passport cancellations: malicious lost and stolen reports guidance added.

    42. Added guidance on 'Types of British passports'.

    43. New diplomatic and official service: passports and observations and how to decide if an application is a UK or overseas submission added.

    44. Added guidance on 'Balance of probabilities', 'Supporting documents not available' and 'Names that cannot be used in passports'.

    45. Added guidance on 'Names: aligning names on foreign documents', 'Names: evidence to change a name', 'Names: change of name passport applications' and 'Cancelling passports: non-payment of child maintenance'.

    46. Added 'Safeguarding: consent issues' guidance.

    47. 'Titles' guidance updated.

    48. Added concessionary passports guidance.

    49. Added link to new guidance on reimbursing out of pocket expenses.

    50. Additional passports guidance added.

    51. HM Forces applications document updated.

    52. Guidance on posting methods for passports and documents added.

    53. First published.

    Update history

    2025-05-09 16:17
    Guidance updated to remove references to the Application Management System (AMS) and tell examiners we do not charge any additional delivery fees if documents are being returned during an application to the customer or after an application is completed to a third party.

    2025-04-10 00:01
    This guidance has been updated to show the new passport fees effective from 10 April 2025.

    2024-04-11 12:54
    Updated to show the new passport fees effective from 11 April 2024.

    2023-05-24 17:09
    Version 31.0 of the guidance has been published – a list of changes from the last version are in the document.

    2023-03-09 16:43
    Updated guidance with the new address for the Peterborough Searching team, and the passport fees effective from 2 February 2023.

    2022-10-19 15:16
    Updated guidance published.

    2022-09-29 14:11
    Accessible version added.