Passport fees: caseworker guidance
Tells HM Passport Office staff about fees for passport service types, information on fee increases and the circumstances in which a refund may be granted.
Documents
Details
This guidance also tells staff how to:
- check a passport application fee
- process a customer payment
- process a free of charge (‘gratis’) passport application
- do an upgrade
- do a refund
- reallocate fees
- deal with non-payment and underpayment of fees
- deal with delivery fees
- deal with fee queries from customers
- deal with subject access requests
Updates to this page
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Guidance updated to remove references to the Application Management System (AMS) and tell examiners we do not charge any additional delivery fees if documents are being returned during an application to the customer or after an application is completed to a third party.
Update history
2025-09-02 16:28
This guidance has been updated, see the ‘Changes from last version of this guidance’ for details of the changes.
2025-05-09 16:17
Guidance updated to remove references to the Application Management System (AMS) and tell examiners we do not charge any additional delivery fees if documents are being returned during an application to the customer or after an application is completed to a third party.
2025-04-10 00:01
This guidance has been updated to show the new passport fees effective from 10 April 2025.
2024-04-11 12:54
Updated to show the new passport fees effective from 11 April 2024.
2023-05-24 17:09
Version 31.0 of the guidance has been published – a list of changes from the last version are in the document.
2023-03-09 16:43
Updated guidance with the new address for the Peterborough Searching team, and the passport fees effective from 2 February 2023.
2022-10-19 15:16
Updated guidance published.
2022-09-29 14:11
Accessible version added.