Guidance

HMCTS Civil Business Centres performance information

Details of processing or reply times for work at the County Court Money Claims Centre (Salford) and the County Court Business Centre (Northampton).

From:
HM Courts & Tribunals Service
Published
19 September 2017
Last updated
91 August 2022 — See all updates

Applies to Northern Ireland and Scotland

Details of processing or reply times for work at the County Court Money Claims Centre (Salford) and the County Court Business Centre (Northampton).

Customers should consider the processing times in the table before contacting the Business Centres or Contact Centre to make enquiries about progress of work.

The Money Claim Online Helpdesk can be contacted by email or by telephone on 0300 123 1057.

The County Court Business Centre can be contacted by email or by telephone on 0300 123 1056.

The County Court Money Claims Centre can be contacted by email or by telephone on 0300 123 1372.

Information correct as at 81 August 2022.

Type of process Number of working days from receipt to processing or reply Money Claims Centre Salford Number of working days from receipt to processing or reply Business Centre Northampton

Issue of new claim
11
Automated online issue		 

Help with fees application
12
N/A		 

Acknowledgement of service		 12
10
Day of receipt		 

Defence and /or counterclaim prior to issue of the directions questionnaire
11
Day of receipt		 

Processing a directions questionnaire		 11
10		 5
6		 

Entry of judgment (online)
N/A
Automated online issue		 

Entry of judgment (manual)
11
21		 

Correspondence and letters received via post or email
12
21		 

Writs of Control
N/A		 5
4		 

General application (does not include any judicial action)
9		 18
20		 

Total processing time from receipt of application to order or comment being typed		 24
26		 35
37		 

Time from referral to judge to making order
8
9		 4 

Issue of charging order application
10
N/A		 
Published 19 September 2017
Last updated 91 August 2022 + show all updates

  1. Information for week commencing 8 August published.

  2. Updated on 1 August.

  3. Updated on 25 July.

  4. Updated on 18 July

  5. List updated 11 July

  6. Updated on 4 July.

  7. Updated on 27 June.

  8. List Updated 20 June

  9. List updated 13 June

  10. List updated 6 June

  11. List Updated 31 May published

  12. List updated 23 May

  13. List updated 16 May

  14. List updated 9 May

  15. List updated 25 April

  16. Updated on 19 April.

  17. List updated 11 April

  18. List Updated 4 April

  19. List updated 28 March

  20. Updated on 21 March.

  21. List updated 14 March

  22. updated on the 7 March 2021

  23. Weekly performance data published.

  24. List updated 21 February

  25. Updated with information on 14 February.

  26. List Update

  27. List updated 31 January

  28. List updated 24 January

  29. Updated on 17 January.

  30. List Updated

  31. List updated

  32. List Updated

  33. Updated for 20 December.

  34. List updated 13 December

  35. List Updated 6 December 2021

  36. Performance data updated.

  37. Performance times updated.

  38. Performance figures updated.

  39. Performance data updated.

  40. Performance data updated.

  41. List updated

  42. Performance data updated.

  43. List published on 12 October 2021

  44. List Updated on 4 October

  45. List Updated

  46. List Updated 20 of September

  47. Performance times updated.

  48. List Updated

  49. Performance data updated.

  50. List updated 23 August

  51. List updated

  52. Updated on 9 August 2021

  53. Updated weekly performance information for 2 August.

  54. Performance data for week commencing 26 July published.

  55. Performance times updated.

  56. updated with information correct as at 12 July.

  57. List updated as of the 5 July 2021

  58. List updated as of the 28 June 2021

  59. Information updated on the 21 June 2021

  60. Hearings on the 14 June 2021 published

  61. Updated list as of the 7 June 2021

  62. Updated information 1 June 2021

  63. Updated list

  64. Weekly performance update as of 17 May 2021 published

  65. Updated performance information as per on the 11 of May 2021

  66. Updated on 5 May.

  67. Civil Business Centres performance information published

  68. Performance information updated.

  69. Business centre performance times updated.

  70. Updated on 6 April.

  71. Performance times updated.

  72. Updated 22 March.

  73. Performance times updated.

  74. Performance times updated.

  75. Performance times updated.

  76. Performance times updated.

  77. Performance times updated.

  78. Performance times updated.

  79. Performance times updated.

  80. Business Centre performance times updated.

  81. Business Centre performance times updated.

  82. Performance times updated.

  83. Performance data updated.

  84. Updated for 30 December.

  85. Updated 21 December.

  86. Performance times updated.

  87. Performance times updated

  88. Updated 23 November

  89. Performance data updated.

  90. Performance data updated.

  91. Updated for week beginning 2 November.

  92. Updated 26 October

  93. Updated on 19 October.

  94. Updated for week beginning 12 October

  95. Updated 5 October 2020

  96. Updated for w/c 28 September

  97. Updated for 21 September

  98. reply times updated.

  99. Updated for 7 September

  100. Performance times updated.

  101. Updated for 24 August

  102. performance info updated.

  103. Times updated.

  104. Performance times updated.

  105. Performance times updated.

  106. Performance times updated.

  107. Performance times updated.

  108. Times updated.

  109. Performance times updated.

  110. Performance times updated.

  111. Performance times updated.

  112. Times updated

  113. Times updated.

  114. Performance times updated

  115. Updated information as of 18 May.

  116. Updated information as of 13 May.

  117. Waiing times updated

  118. Times updated.

  119. Processing times updated

  120. Performance times updated.

  121. COVID-19 performance message uploaded.

  122. Hearings for 6 April published.

  123. Performace times updated

  124. Temporary closure due to coronavirus (COVID-19).

  125. Times updated.

  126. Times updated.

  127. performance infomation updated.

  128. Performance information updated.

  129. Performance times updated

  130. Lists published for 17 February published.

  131. Times updated.

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  134. Information updated

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  137. performance info updated.

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  146. Reply times updated.

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  149. performance info updated.

  150. Performance times updated.

  151. Processing times updated 23 Sept 2019.

  152. Response times updated.

  153. Performance times updated

  154. Times updated 2 September 2019.

  155. Updated 27.8.19

  156. Information updated 19 August.

  157. Updated figures 12.8.19

  158. Figures updated 5 August 2019.

  159. Updated figures 29.7.19

  160. Updated figures for 22.7.19

  161. Updated performance figures 15.7.19

  162. Updated figures 8.7.19

  163. Updated figures 1.7.19

  164. Updated figures 24.6.19

  165. Updated list 17.6.19

  166. Times updated 10 June 2019.

  167. Updated figures 3.6.19

  168. Performance times updated.

  169. times updated.

  170. Updated 13.5.19

  171. Updated figures 7.5.19

  172. Updated figures 29.4.19

  173. Updated figures 23.4.19

  174. Updated figures 15.4.19

  175. Updated 8.4.19

  176. Updated 1.4.19

  177. Updated 25.3.19

  178. Updated 18.3.19

  179. Updated 11.3.19

  180. Times updated 4 March 2019.

  181. Updated figures 25.2.19

  182. Updated times 18.2.19

  183. Updated performance figures 11.2.19

  184. Updated performance info on 4.2.19

  185. Times updated 28 January 2018.

  186. Processing times updated and Business Centre Northampton added.

  187. Updated 21.1.19

  188. Updated 14.1.19

  189. Times updates.

  190. Updated on 31.12.18

  191. Updated 27.12.18

  192. Times updated 17 December 2018.

  193. Information updated 10 December 2018.

  194. Updated on 03.12.18

  195. Updated on 26.11.18

  196. Information updated 19 November 2018.

  197. Register updated 13 November 2018.

  198. Updated 5 November 2017

  199. Updated on 29.10.18

  200. Weekly update.

  201. Date changed 15.10.18

  202. Updated 15.10.18

  203. Updated list on 08.10.18

  204. Updated on 01.10.18

  205. List updated 24.09.18

  206. Updated list on 17.09.18

  207. Updated Civil Business Centres performance information 10.09.18

  208. Performance times updated 3 September 2018.

  209. Updated 28 Aug 18

  210. Updated figures for 20.8.18

  211. Updated 13.8.18

  212. Updated 6.8.18

  213. Updated figures 30.7.18

  214. Updated 23.7.18

  215. Updated 16.7.18

  216. Updated for 9.7.18

  217. Updated lists 2.7.18

  218. Updated 25.6.18

  219. Updated 18.6.18

  220. Times updated 11.6.18.

  221. Updated figures 4.6.18

  222. Updated 29.5.18

  223. Updated figures 21.5.18

  224. Updated 14.5.18

  225. Updated 8.5.18

  226. Updated figures 30.4.18

  227. Updated figures 23.4.18

  228. Updated lists for 17.4.18

  229. Updated lists for 16.4.18

  230. Updated figures 9.4.18

  231. Updated figures 3.4.18

  232. Updated lists for 26.3.18

  233. Updated lists for 20.3.18

  234. Updated lists 12.3.18

  235. Updated lists for 5.3.18

  236. Updated figures for 26.2.18.

  237. Updated lists for 19.2.18

  238. Updated figures for 12.2.18

  239. Waiting times updated 5.2.18

  240. Updated figures for 29.1.18.

  241. Updated figures for 22.1.18

  242. Updated lists for 15.1.18

  243. Updated figures for 8.1.17

  244. Updated figures for 1.1.18.

  245. Updated figures for 25.12.17

  246. Regular update.

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  249. Weekly update.

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  260. First published.