Guidance

Contact SLC - repayment enquiries

All the contact details you'll need to get in touch with the Student Loans Company (SLC) about your student loan repayment.

From:
Student Loans Company
Published
15 May 2019
Last updated
3021 AugustDecember 2022 — See all updates

If you want someone else to deal with your account on your behalf, you need to give SLC your consent by phone or post.

On social media

By phone

We welcome Relay UK calls.

General repayment enquiries

England, Scotland and Northern Ireland: 0300 100 0611
Wales: 0300 100 0370
Overseas: +44 141 243 3660
Open Monday to Friday, 8am to 6pm

Open 28 and 29 December from 9am to 5pm
Closed 23 to 27 December and 30 December to 2 January
Open 3 January from 8am to 5pm
Normal opening hours will resume on 4 January

We welcome calls in Welsh.

If you’ve paid back more student loan than you owe, phone the general repayment number.

Overpayment enquiries

If you were paid too much grant or loan before 2017

Grant overpayments: 0300 100 0629
Loan overpayments: 0300 100 0628

If you were paid too much grant or loan after 2017

Grant and loan overpayments: 0300 100 0495

Open Monday to Thursday, 8am to 7pm

Open Friday, 8am to 5.30pm

Open 28 and 29 December from 9am to 5pm
Closed 23 to 27 December and 30 December to 3 January
Normal opening hours will resume on 4 January

Find out about call charges.

Arrears enquiries

If you have accrued arrears

UK: 0141 243 3970
Overseas: +44 141 243 3970

Open Monday to Thursday, 8am to 7pm

Open Friday, 8am to 5.30pm

Open 28 and 29 December from 9am to 5pm
Closed 23 to 27 December and 30 December to 3 January
Normal opening hours will resume on 4 January

By post

Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD

We welcome Welsh correspondence. This won’t lead to a delay in our response.

Braille and large print

If you need any of our letters, forms or guides sent to you in Braille or large print, email brailleandlargefonts@slc.co.uk with:

  • your address
  • your Customer Reference Number
  • what you need changing into Braille or large print
  • for large print, include the font size and the font type you need

If something goes wrong

Most problems can be put right quickly by phoning us and speaking to one of our dedicated advisors. If we’re unable to resolve your concerns, you might want to follow our complaints process.

Published 15 May 2019
Last updated 3021 AugustDecember 2022 + show all updates

  1. Festive opening hours updated

  2. 29 August bank holiday guidance removed

  3. Updated opening hours

  4. Removed Jubilee bank holiday opening hours

  5. Add temporary opening hours for Thursday 02 June and Friday 03 June 2022.

  6. Removing bank holiday opening hours

  7. Updated contact opening hours for 2 May bank holiday

  8. Festive opening hours have been removed

  9. Festive opening hours have been added

  10. Arrears department contact details have been added.

  11. Edited first line to include guidance on setting up consent to share, must be completed by phone or post.

  12. Removed bank holiday opening hours.

  13. Bank holiday opening hours

  14. Corrected opening hours to show not open on Saturdays.

  15. Corrected opening hours.

  16. Added translation

  17. Removed Easter Bank holidays opening hours and updated General repayment enquiries advice line hours.

  18. Updated opening hours for Easter bank holiday

  19. Updating opening hours for customers with grant and loan overpayments

  20. Overpayments

  21. Overpayment enquiries re-opened

  22. Removed information about festive opening hours

  23. Updated opening hours

  24. Corrected social media opening hours over festive period.

  25. Updated Christmas opening hours.

  26. Removed downtime messaging.

  27. Adding messaging re. contact centres being unavailable over weekend of 4 Dec to 7 Dec

  28. Removed message about offering a partial service due to COVID-19.

  29. Updated opening hours from 1 June 2020

  30. Added social media links for contact.

  31. Added translation

  32. Updated contact information due to COVID-19

  33. Added translation

  34. Removal of email address

  35. Added translation

  36. First published.

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