Guidance

Contact SLC - repayment enquiries

All the contact details you'll need to get in touch with the Student Loans Company (SLC) about your student loan repayment.

From:
Student Loans Company
Published
15 May 2019
Last updated
414 JanuaryMarch 2023 — See all updates

Due to industrial action on Wednesday 15 March, it may take longer than usual for us to respond to your calls and messages.

We’ve taken steps to make sure your account access is not affected. If it takes longer than normal to speak to us, please check your online account or visit our guidance pages for more information.

If you want someone else to deal with your account on your behalf, you need to give SLC your consent by phone or post.

On social media

By phone

We welcome Relay UK calls.

General repayment enquiries

England, Scotland and Northern Ireland: 0300 100 0611
Wales: 0300 100 0370
Overseas: +44 141 243 3660

Open Monday to Friday, 8am to 6pm

We welcome calls in Welsh.

If you’ve paid back more student loan than you owe, phone the general repayment number.

Overpayment enquiries

If you were paid too much grant or loan before 2017

Grant overpayments: 0300 100 0629
Loan overpayments: 0300 100 0628

If you were paid too much grant or loan after 2017

Grant and loan overpayments: 0300 100 0495

Open Monday to Thursday, 8am to 7pm

Open Friday, 8am to 5.30pm

Find out about call charges.

Arrears enquiries

If you have accrued arrears

UK: 0141 243 3970
Overseas: +44 141 243 3970

Open Monday to Thursday, 8am to 7pm

Open Friday, 8am to 5.30pm

By post

Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD

We welcome Welsh correspondence. This won’t lead to a delay in our response.

Braille and large print

If you need any of our letters, forms or guides sent to you in Braille or large print, email brailleandlargefonts@slc.co.uk with:

  • your address
  • your Customer Reference Number
  • what you need changing into Braille or large print
  • for large print, include the font size and the font type you need

If something goes wrong

Most problems can be put right quickly by phoning us and speaking to one of our dedicated advisors. If we’re unable to resolve your concerns, you might want to follow our complaints process.

Published 15 May 2019
Last updated 414 JanuaryMarch 2023 + show all updates

  1. Added information about strike action taking place on 15 March.

  2. Festive opening hours have been removed

  3. Festive opening hours updated

  4. 29 August bank holiday guidance removed

  5. Updated opening hours

  6. Removed Jubilee bank holiday opening hours

  7. Add temporary opening hours for Thursday 02 June and Friday 03 June 2022.

  8. Removing bank holiday opening hours

  9. Updated contact opening hours for 2 May bank holiday

  10. Festive opening hours have been removed

  11. Festive opening hours have been added

  12. Arrears department contact details have been added.

  13. Edited first line to include guidance on setting up consent to share, must be completed by phone or post.

  14. Removed bank holiday opening hours.

  15. Bank holiday opening hours

  16. Corrected opening hours to show not open on Saturdays.

  17. Corrected opening hours.

  18. Added translation

  19. Removed Easter Bank holidays opening hours and updated General repayment enquiries advice line hours.

  20. Updated opening hours for Easter bank holiday

  21. Updating opening hours for customers with grant and loan overpayments

  22. Overpayments

  23. Overpayment enquiries re-opened

  24. Removed information about festive opening hours

  25. Updated opening hours

  26. Corrected social media opening hours over festive period.

  27. Updated Christmas opening hours.

  28. Removed downtime messaging.

  29. Adding messaging re. contact centres being unavailable over weekend of 4 Dec to 7 Dec

  30. Removed message about offering a partial service due to COVID-19.

  31. Updated opening hours from 1 June 2020

  32. Added social media links for contact.

  33. Added translation

  34. Updated contact information due to COVID-19

  35. Added translation

  36. Removal of email address

  37. Added translation

  38. First published.

Contents