Contact SLC - repayment enquiries

If you need help with your student finance, you can find help from your award authority:

• Student Finance England
• Student Finance Wales
• Student Finance Northern Ireland
• Student Awards Agency Scotland (SAAS)

If you want someone else to deal with your account on your behalf, you need to give SLC your consent by phone or post.

Online

Sign in to your student loan repayment account to:

• check your balance
• make a one-off repayment
• set up and amend Direct Debits
• check which repayment plan you’re on
• check and update your bank details
• print proof of your repayment plan if you need to show it to your employer
• tell the Student Loans Company (SLC) if you’ve changed your contact details
• repay in your local currency if you’re living overseas – this includes recurring card payments

Update your employment details

You need to update your details if you:

• leave the UK for more than 3 months
• get a letter or email from the SLC asking you to update your employment details

General repayment enquiries

We welcome Relay UK calls.

Find out about call charges

Refund enquiries

If your annual income was below the threshold

If you’re looking for a refund because you’ve made a repayment and your income was below the annual repayment threshold, you should fill in the Refund Request Form and send it back to us.

For all other types of refund

If you’re looking for a refund because:

• you’ve paid more than the total amount you owe
• you started making repayments before you needed to
• you’ve repaid more than you need to because your employer had you on the wrong repayment plan

You should visit our Getting a refund page to find out if you’re due one and how to ask for it.

Overpayment enquiries

We welcome Relay UK calls.

If you were paid too much loan or grant before 2017

Find out about call charges

If you were paid too much loan or grant after 2017

Find out about call charges

Arrears enquiries

We welcome Relay UK calls.

If you have accrued arrears

Find out about call charges

Address

Braille and large print

If you need any of our letters, forms or guides sent to you in Braille or large print, email brailleandlargefonts@slc.co.uk with:

• your address
• your Customer Reference Number
• what you need changing into Braille or large print
• for large print, include the font size and the font type you need

If something goes wrong

Most problems can be put right quickly by phoning us and speaking to one of our dedicated advisors. If we’re unable to resolve your concerns, you might want to follow our complaints process.