Contact SLC - repayment enquiries
All the contact details you'll need to get in touch with the Student Loans Company (SLC) about your student loan repayment.
Due to industrial action on Wednesday 15 March, it may take longer than usual for us to respond to your calls and messages.
We’ve taken steps to make sure your account access is not affected. If it takes longer than normal to speak to us, please check your online account or visit our guidance pages for more information.
If you want someone else to deal with your account on your behalf, you need to give SLC your consent by phone or post.
On social media
By phone
We welcome Relay UK calls.
General repayment enquiries
England, Scotland and Northern Ireland: 0300 100 0611
Wales: 0300 100 0370
Overseas: +44 141 243 3660
Open Monday to Friday, 8am to 6pm
We welcome calls in Welsh.
If you’ve paid back more student loan than you owe, phone the general repayment number.
Overpayment enquiries
If you were paid too much grant or loan before 2017
Grant overpayments: 0300 100 0629
Loan overpayments: 0300 100 0628
If you were paid too much grant or loan after 2017
Grant and loan overpayments: 0300 100 0495
Open Monday to Thursday, 8am to 7pm
Open Friday, 8am to 5.30pm
Find out about call charges.
Arrears enquiries
If you have accrued arrears
UK: 0141 243 3970
Overseas: +44 141 243 3970
Open Monday to Thursday, 8am to 7pm
Open Friday, 8am to 5.30pm
By post
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD
We welcome Welsh correspondence. This won’t lead to a delay in our response.
Braille and large print
If you need any of our letters, forms or guides sent to you in Braille or large print, email brailleandlargefonts@slc.co.uk with:
- your address
- your Customer Reference Number
- what you need changing into Braille or large print
- for large print, include the font size and the font type you need
If something goes wrong
Most problems can be put right quickly by phoning us and speaking to one of our dedicated advisors. If we’re unable to resolve your concerns, you might want to follow our complaints process.
Last updated 16
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Removed information about strike action on 15 March
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Added information about strike action taking place on 15 March.
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Festive opening hours have been removed
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Festive opening hours updated
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29 August bank holiday guidance removed
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Updated opening hours
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Removed Jubilee bank holiday opening hours
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Add temporary opening hours for Thursday 02 June and Friday 03 June 2022.
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Removing bank holiday opening hours
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Updated contact opening hours for 2 May bank holiday
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Festive opening hours have been removed
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Festive opening hours have been added
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Arrears department contact details have been added.
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Edited first line to include guidance on setting up consent to share, must be completed by phone or post.
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Removed bank holiday opening hours.
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Bank holiday opening hours
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Corrected opening hours to show not open on Saturdays.
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Corrected opening hours.
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Added translation
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Removed Easter Bank holidays opening hours and updated General repayment enquiries advice line hours.
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Updated opening hours for Easter bank holiday
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Updating opening hours for customers with grant and loan overpayments
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Overpayments
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Overpayment enquiries re-opened
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Removed information about festive opening hours
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Updated opening hours
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Corrected social media opening hours over festive period.
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Updated Christmas opening hours.
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Removed downtime messaging.
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Adding messaging re. contact centres being unavailable over weekend of 4 Dec to 7 Dec
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Removed message about offering a partial service due to COVID-19.
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Updated opening hours from 1 June 2020
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Added social media links for contact.
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Added translation
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Updated contact information due to COVID-19
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Added translation
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Removal of email address
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Added translation
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First published.