Guidance

Contact SLC - repayment enquiries

All the contact details you'll need to get in touch with the Student Loans Company (SLC) about your student loan repayment.

From:
Student Loans Company
Published
15 May 2019
Last updated
38 November 2023 — See all updates

If you need help with your student finance, you can find help from your award authority:

Read the guidance on repaying your student loan before you contact SLC Repayment.

If you want someone else to deal with your account on your behalf, you need to give SLC your consent by phone or post.

Online

Sign in to your student loan repayment account to:

  • check your balance
  • make a one-off repayment
  • set up and amend Direct Debits
  • check which repayment plan you’re on
  • check and update your bank details
  • print proof of your repayment plan if you need to show it to your employer
  • tell the Student Loans Company (SLC) if you’ve changed your contact details
  • repay in your local currency if you’re living overseas – this includes recurring card payments

Update your employment details

You need to update your details if you:

  • leave the UK for more than 3 months
  • get a letter or email from the SLC asking you to update your employment details

Update your employment details

General repayment enquiries

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We welcome Relay UK calls.

England, Scotland and Northern Ireland: 0300 100 0611
Wales: 0300 100 0370
Overseas: +44 141 243 3660
Monday to Friday, 8am to 6pm

Find out about call charges

We welcome calls in Welsh

Overpayment enquiries

We welcome Relay UK calls.

If you were paid too much loan or grant before 2017

Loan overpayments: 0300 100 0628
Grant overpayments: 0300 100 0629
Monday to Thursday, 8am to 8pm
Friday, 8am to 5:30pm
Closed on bank holidays

Find out about call charges

If you were paid too much loan or grant after 2017

Loan and grant overpayments: 0300 100 0495
Monday to Thursday, 8am to 8pm
Friday, 8am to 5:30pm
Closed on bank holidays

Find out about call charges

Arrears enquiries

We welcome Relay UK calls.

If you have accrued arrears

UK: 0141 243 3970
Overseas: +44 141 243 3970
Monday to Thursday, 8am to 8pm
Friday, 8am to 5.30pm
Closed on bank holidays

Find out about call charges

Address

Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD

We welcome Welsh correspondence. This won’t lead to a delay in our response.

Braille and large print

If you need any of our letters, forms or guides sent to you in Braille or large print, email brailleandlargefonts@slc.co.uk with:

  • your address
  • your Customer Reference Number
  • what you need changing into Braille or large print
  • for large print, include the font size and the font type you need

If something goes wrong

Most problems can be put right quickly by phoning us and speaking to one of our dedicated advisors. If we’re unable to resolve your concerns, you might want to follow our complaints process.

Published 15 May 2019
Last updated 38 November 2023 + show all updates

  1. This page has been updated with information about requesting a refund

  2. Link to Refund Request page added.

  3. CTA added to stem calls

  4. Some of our opening hours have been updated

  5. Bank holiday closure info has been removed

  6. Removed bank holiday information.

  7. Removed strike content

  8. Added bank holiday opening hours

  9. Removed information about strike action on 15 March

  10. Added information about strike action taking place on 15 March.

  11. Festive opening hours have been removed

  12. Festive opening hours updated

  13. 29 August bank holiday guidance removed

  14. Updated opening hours

  15. Removed Jubilee bank holiday opening hours

  16. Add temporary opening hours for Thursday 02 June and Friday 03 June 2022.

  17. Removing bank holiday opening hours

  18. Updated contact opening hours for 2 May bank holiday

  19. Festive opening hours have been removed

  20. Festive opening hours have been added

  21. Arrears department contact details have been added.

  22. Edited first line to include guidance on setting up consent to share, must be completed by phone or post.

  23. Removed bank holiday opening hours.

  24. Bank holiday opening hours

  25. Corrected opening hours to show not open on Saturdays.

  26. Corrected opening hours.

  27. Added translation

  28. Removed Easter Bank holidays opening hours and updated General repayment enquiries advice line hours.

  29. Updated opening hours for Easter bank holiday

  30. Updating opening hours for customers with grant and loan overpayments

  31. Overpayments

  32. Overpayment enquiries re-opened

  33. Removed information about festive opening hours

  34. Updated opening hours

  35. Corrected social media opening hours over festive period.

  36. Updated Christmas opening hours.

  37. Removed downtime messaging.

  38. Adding messaging re. contact centres being unavailable over weekend of 4 Dec to 7 Dec

  39. Removed message about offering a partial service due to COVID-19.

  40. Updated opening hours from 1 June 2020

  41. Added social media links for contact.

  42. Added translation

  43. Updated contact information due to COVID-19

  44. Added translation

  45. Removal of email address

  46. Added translation

  47. First published.

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