Guidance

Contact SLC - repayment enquiries

All the contact details you'll need to get in touch with the Student Loans Company (SLC) about your student loan repayment.

From:
Student Loans Company
Published
15 May 2019
Last updated
320 JanuaryDecember 20242023 — See all updates

If you need help with your student finance, you can find help from your award authority:

Read the guidance on repaying your student loan before you contact SLC Repayment.

If you want someone else to deal with your account on your behalf, you need to give SLC your consent by phone or post.

Online

Sign in to your student loan repayment account to:

  • check your balance
  • make a one-off repayment
  • set up and amend Direct Debits
  • check which repayment plan you’re on
  • check and update your bank details
  • print proof of your repayment plan if you need to show it to your employer
  • tell the Student Loans Company (SLC) if you’ve changed your contact details
  • repay in your local currency if you’re living overseas – this includes recurring card payments

Update your employment details

You need to update your details if you:

  • leave the UK for more than 3 months
  • get a letter or email from the SLC asking you to update your employment details

Update your employment details

General repayment enquiries

We welcome Relay UK calls.

England, Scotland and Northern Ireland: 0300 100 0611
Wales: 0300 100 0370
Overseas: +44 141 243 3660
Monday to Friday, 8am to 6pm

Find out about call charges

Festive opening hours

Friday 22 December, 8am to 5pm
Saturday 23 December to Tuesday 26 December – closed
Wednesday 27 December & Thursday 28 December, 8am to 6pm
Friday 29 December, 8am to 5pm
Saturday 30 December to Monday 1 January – closed

We welcome calls in Welsh

Refund enquiries

If your annual income was below the threshold

If you’re looking for a refund because you’ve made a repayment and your income was below the annual repayment threshold, you should fill in the Refund Request Form and send it back to us.

Make sure all sections of the form have been completed before you send it to us, otherwise it could result in a delay or the refund not being processed!

For all other types of refund

If you’re looking for a refund because:

  • you’ve paid more than the total amount you owe
  • you started making repayments before you needed to
  • you’ve repaid more than you need to because your employer had you on the wrong repayment plan

You should visit our Getting a refund page to find out if you’re due one and how to ask for it.

Overpayment enquiries

We welcome Relay UK calls.

If you were paid too much loan or grant before 2017

Loan overpayments: 0300 100 0628
Grant overpayments: 0300 100 0629
Monday to Thursday, 8am to 8pm
Friday, 8am to 5:30pm
Closed on bank holidays

Find out about call charges

If you were paid too much loan or grant after 2017

Loan and grant overpayments: 0300 100 0495
Monday to Thursday, 8am to 8pm
Friday, 8am to 5:30pm
Closed on bank holidays

Find out about call charges

Festive opening hours

Friday 22 December to Tuesday 26 December – closed
Wednesday 27 December & Thursday 28 December, 8am to 5pm
Friday 29 December to Tuesday 2 January – closed

Arrears enquiries

We welcome Relay UK calls.

If you have accrued arrears

UK: 0141 243 3970
Overseas: +44 141 243 3970
Monday to Thursday, 8am to 8pm
Friday, 8am to 5.30pm
Closed on bank holidays

Find out about call charges

Festive opening hours

Friday 22 December to Tuesday 26 December – closed
Wednesday 27 December & Thursday 28 December, 8am to 5pm
Friday 29 December to Tuesday 2 January – closed

Address

Student Loans Company
10 Clyde Place
Glasgow
G5 8DF

We welcome Welsh correspondence. This won’t lead to a delay in our response.

Braille and large print

If you need any of our letters, forms or guides sent to you in Braille or large print, email brailleandlargefonts@slc.co.uk with:

  • your address
  • your Customer Reference Number
  • what you need changing into Braille or large print
  • for large print, include the font size and the font type you need

If something goes wrong

Most problems can be put right quickly by phoning us and speaking to one of our dedicated advisors. If we’re unable to resolve your concerns, you might want to follow our complaints process.

Published 15 May 2019
Last updated 320 JanuaryDecember 20242023 + show all updates

  1. Festive opening hours have been removed

  2. Added 2023 festive opening hours.

  3. Added Welsh translations for updates that had been made recently

  4. Added further information about getting a refund

  5. Update address.

  6. This page has been updated with information about requesting a refund

  7. Link to Refund Request page added.

  8. CTA added to stem calls

  9. Some of our opening hours have been updated

  10. Bank holiday closure info has been removed

  11. Removed bank holiday information.

  12. Removed strike content

  13. Added bank holiday opening hours

  14. Removed information about strike action on 15 March

  15. Added information about strike action taking place on 15 March.

  16. Festive opening hours have been removed

  17. Festive opening hours updated

  18. 29 August bank holiday guidance removed

  19. Updated opening hours

  20. Removed Jubilee bank holiday opening hours

  21. Add temporary opening hours for Thursday 02 June and Friday 03 June 2022.

  22. Removing bank holiday opening hours

  23. Updated contact opening hours for 2 May bank holiday

  24. Festive opening hours have been removed

  25. Festive opening hours have been added

  26. Arrears department contact details have been added.

  27. Edited first line to include guidance on setting up consent to share, must be completed by phone or post.

  28. Removed bank holiday opening hours.

  29. Bank holiday opening hours

  30. Corrected opening hours to show not open on Saturdays.

  31. Corrected opening hours.

  32. Added translation

  33. Removed Easter Bank holidays opening hours and updated General repayment enquiries advice line hours.

  34. Updated opening hours for Easter bank holiday

  35. Updating opening hours for customers with grant and loan overpayments

  36. Overpayments

  37. Overpayment enquiries re-opened

  38. Removed information about festive opening hours

  39. Updated opening hours

  40. Corrected social media opening hours over festive period.

  41. Updated Christmas opening hours.

  42. Removed downtime messaging.

  43. Adding messaging re. contact centres being unavailable over weekend of 4 Dec to 7 Dec

  44. Removed message about offering a partial service due to COVID-19.

  45. Updated opening hours from 1 June 2020

  46. Added social media links for contact.

  47. Added translation

  48. Updated contact information due to COVID-19

  49. Added translation

  50. Removal of email address

  51. Added translation

  52. First published.

Contents